FAQ

Common questions about credits, ratings, BYOK, localization, age gating, and data.

How do credits work?

Every submode turn consumes credits. Sync submodes (Read, Query, GraphView) are the cheapest; async submodes (Synthesize, Audiolize, Visualize slide deck) cost more because they spawn background jobs. Your plan renews monthly.

How does content moderation work?

Artifacts are auto-rated and flagged when sensitive material is detected. Anything flagged is gated behind a one-time age confirmation per account. A small list of regions is blocked at the edge per local regulation regardless of confirmation.

Can I bring my own API keys (BYOK)?

Yes — the BYOK Studio tier lets you configure your own Gemini, Grok, Anthropic, or OpenAI keys. KnowledgePrism uses them for all LLM calls and stops charging credits for model time; you still pay the tier fee for infra.

Is the product available in Vietnamese?

Yes. KnowledgePrism is localized for VI and EN with dual Cloudflare Pages deploys. Marketplace listings support both locales; help docs are kept in lockstep.

How is age verification done?

V1 uses self-attestation with a Firebase custom claim — the Syosetu model. V2 adds provider-backed verification (Yoti / Stripe Identity / Veriff / Persona) when the regulator requires.

What happens to my data when I delete a project?

Project delete removes the project row, artifacts in R2, and Qdrant / FalkorDB entries for that project ID. Account delete triggers a 30-day grace window before irreversible purge — you can restore from the Account → Data page during the grace period.

Can I export my whole account?

Yes. Account → Export produces a zip with every project, glossary, ProjectKG snapshot, and audit log entry for that account. Complies with GDPR Article 20 (data portability).